Location: Vancouver, Hybrid
Reports to: Client Services Manager
Status: Permanent, Full-time Employee

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 PRIMARY FUNCTION

PROJECT DUTIES AND TASKS

• Gathers information from clients in order to properly assess their needs;
• Uses the Society’s marketing tools and resources to recommend products and services that would fulfill client needs;
• Responds to business enquiries, clarifies client information needs, provides tailored pathfinding and resource information using all available print and electronic medias, and/or refers clients to the most appropriate information source;
• Directs clients to the Society’s free resources and responds to information requests that are core to starting, growing or exiting a business.
• Develops and maintains up-to-date knowledge of Federal, Provincial, and Municipal government programs which may be of assistance and interest to clients through regular research, reading and participation in in-house training sessions;

• Provides confidential, fee-based, one-on-one advisory services to clients in various stages of business development.
• Makes scheduling information available to the Client Services team to allow for seamless booking of advisory services;
• Contributes to business seminar content development, and delivers seminars on a variety of topics to clients of the Society;
• Provides statistical information (attendance #’s etc.) for tracking current projects, products, and services;
• Participates in training programs, to provide the information and skills necessary to deliver these services;
• Delivers services in a prompt and professional manner.

• Develops and maintains a thorough knowledge of society resources, current website, and other internal and external data sources;
• Participates in the design and implementation of new products and services (e.g. instructional materials);
• Compiles information and research to support development of new articles and related client informational materials;
• Contributes to the development of specialized information necessary to meet specific client business service needs;
• Contributes to the maintenance of the Society’s knowledge centre by researching and recommending new/up-to-date materials to be added, and recommending the removal of old or irrelevant materials.

• Communicates constantly with the various consulting teams, education centre, other advisors and analysts, and client services to ensure smooth daily operations;
• Follows the policies and procedures that are put in place by the Client Services Manager to ensure a seamless and professional client experience;
• Communicates with the client services team on issues related to improving customer service delivery;
• Participates in training activities;
• Trains and mentors staff in specific areas of expertise and/or updates staff on research and other information that is collected.

• Processes payments from clients for products and services rendered by the society;
• Schedules client appointments and follow-ups with Advisors and Analysts, and manages booking system.

• Enter client contact and interaction information into the society’s CRM;
• Lookup client interaction history if necessary to provide better service to clients.
• Ensures workflow is followed for onboarding new client, from assessment to booking to managing intake forms, payment and follow up and recording client interaction notes in CRM

• Promotes the products and services of the Society by delivering various outreach activities and partnership initiatives, such as tradeshows, events and standardized presentations to stakeholders in the community;
• Assists in the maintenance of the Society’s resources by replacing publications, general housekeeping, photocopying, sorting and filing; removing out of date information;
• Provides backup customer service support for staff in the Society’s Education Centre;
• Performs miscellaneous job-related duties as assigned.
• Contributes to team special projects and initiatives as assigned.
• Builds and maintains stakeholder relationships with community partners in the small business ecosystem.

QUALIFICATIONS

• A degree or diploma in Commerce, Entrepreneurship, Business Management, Small Business and experience consulting and/or teaching, or an equivalent blend of education and business related experience.
• Experience advising on business plans, business maps, and strategy maps;
• Experience working with small businesses;
• Experience with banking/financing for business purposes;
• Experience with working in an office environment and managing sensitive issues with tact, diplomacy and good judgment.
• Experience public speaking/developing and delivering presentations in person and over webinar platforms;
• Experience developing training programs for business professionals or small business owners;
• Knowledge of business planning, market research, bringing products or services to market, financing alternatives, and business start-up requirements;
• Knowledge of how to source information on government regulations and resources;
• Knowledge of business contracts, intellectual property laws and the basic legal principals of business;
• Knowledge of client services expectations in the current business environment;
• Entrepreneurial mindset.
• Proven excellent customer service and interpersonal skills;
• Ability to multi-task and manage time in a high volume, fast paced, demanding environment;
• Strong written and verbal communication skills inside and outside of the organization;
• High attention to detail and strong organizational abilities;
• Motivated self-starter and able to complete tasks with limited supervision;
• Creative problem solving skills;
• Strong public speaking/teaching skills;
• Strong affinity for doing research and finding the correct information to provide to clients;
• Strong computer skills in MS Office, P.O.S, Outlook, CRM, Booking Systems,  and Registrations Systems;
• Ability to handle confidential material and information with discretion;
• Ability to work in French is considered an asset, as well as additional languages (Spanish, Mandarin, Cantonese or Farsi).

WHAT WE CAN OFFER YOU

• Remuneration: BCGEU Level: Range 14, Step 1; $2055.21 bi-weekly (non-negotiable). (Small Business BC is not a government department; however, this position is a part of the BC Government Employees Union)
• Strengthening Health & Wellbeing: Benefits package after the completion of 3 months, including 100% employer-paid Extended Health Benefits, Vision Care, Dental coverage, and Employee and Family Assistance Program.
• Shape the Community: Be a part of a young, talented, driven, and fun team working hard to make a difference within the small business community.
• More Flexibility: Our Hybrid work model lets you split your time between home and the office.

Small Business BC is an inclusive employer. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please email [email protected] to discuss your accessibility needs.

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Location: Vancouver, Hybrid
Reports to: Director of Partnerships
Status: Permanent, Full-time Employee

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ABOUT SMALL BUSINESS BC

PRIMARY FUNCTION

JOB DUTIES AND TASKS

• Sources prospects and secures new business opportunities
• Actively pursues all new leads and referrals for potential sponsors
• Maintains relationships with current sponsors and ensures that their expectations are being met
• Drafts proposals, MOUs, contracts for sponsors, and responses to RFPs.
• Assists in the creation of sponsorship package materials
• Responds appropriately to requests from other organizations to collaborate on projects or the delivery of services.

• Participate in cross-functional projects and oversee that project deliverables are met
• Assist in presentations, tradeshows, and outreach events
• Coordinate both internal and external meetings
• Assist in the scheduling of business development activities and project management in Asana.

• Seeks out and cultivate targeted relationships with organizations who can collaborate with Small Business BC to increase service capacity to British Columbians
• Responds appropriately to requests from other organizations to collaborate on projects or the delivery of services
• Drafts contra/in-kind agreements in pursuit of new sponsorship agreements

• Records all revenue in the Business Development Department for quarterly and end-of-year reporting
• Tracking budgets within the Business Development Department
• Collect statistics and generate reports to show project outcomes
• Contributes to the development and implementation of the annual sales plan for sales growth

• Respond to phone, email and written inquiries from potential clients and current stakeholders
• Prioritize stakeholder needs and respond in a timely and appropriate manner
• Coordinates communications with prospects to discuss sponsorship opportunities

• Enters client and stakeholder contact, interaction information and contracts into the society’s CRM;
• Looks-up client and stakeholder interaction history if necessary to provide better service to clients
• Maintains the integrity of CRM data through monitoring of client and stakeholder data.

• Maintain a working knowledge of all Small Business BC products and services in order to properly inform stakeholders and deliver selected services;
• Exhibit on behalf of Small Business BC when appropriate;
• Develop and deliver presentations that inform prospects about the services provided by Small Business BC that are informative and appropriate for the audience;
• Assist with the development of communication tools, such as sponsorship decks and presentations targeted to stakeholders and partner organizations;

• Understand Small Business BC’s current market priorities to source leads and build appropriate relationships;
• Identify business opportunities and areas for collaboration and promotion with current stakeholders and partner organizations;
• Determine which organizations to target and prioritize various opportunities;

QUALIFICATIONS

• A degree or diploma in Sales or Business Management, Small Business and Entrepreneurship, or sales administration experience, or an equivalent blend of education and business-related experience.
• Experience in business administration and sales;
• Experience in maintaining and coordinating schedules and appointments;
• Demonstrated experience working at a colleague working level with professional groups, government agencies, special interest groups, larger corporations and service providers;
• Experience with working in an executive office environment and managing sensitive issues with tact, diplomacy and good judgment.
• Understanding of effective sales procedures;
• Understanding of contract fulfillment and tracking processes;
• Entrepreneurial mindset and business acumen.
• Excellent selling skills;
• Strong project management and time management skills;
• Excellent interpersonal skills;
• Ability to multi-task in a high volume, fast-paced, demanding environment;
• Strong written and verbal communication skills;
• High attention to detail and strong organizational abilities;
• Motivated self-starter and able to complete tasks with limited supervision;
• Creative problem-solving skills;
• Excellent work ethic and basic understanding of small business practices and issues;
• Strong computer skills in MS Office (specifically Word, Excel and PowerPoint), Outlook, Asana, Seamless.ai, Google analytics and Salesforce CRM
• Ability to work in French is considered an asset, as well as additional languages (Spanish, Mandarin, Cantonese or Farsi).

WHAT WE CAN OFFER YOU

• Remuneration: BCGEU Level: Range 18, Step 1 $2,300.20 bi-weekly (non-negotiable).
• (Small Business BC is not a government department; however, this position is a part of the BC Government Employees Union)
• Strengthening Health & Wellbeing: Full benefits package after the completion of 3 months, including 100% employer-paid Extended Health Benefits, Vision Care, Dental coverage, and Employee and Family Assistance Program.
• Investing in YOUR future: We have a generous group RRSP Matching Plus plan.
• Relax & Recharge: Paid time off and additional paid ‘Flex Days’ every three weeks.
• Shape the Community: Be a part of a young, talented, driven, and fun team working hard to make a difference within the small business community.
• More Flexibility: Our Hybrid work model lets you split your time between home and the office